Salesforce integration

If you use or plan to use Salesforce in your company, talk to us about the possibility of its integration with our Contact Center solutions. Our agent application is natively embedded in the Salesforce application, combining two systems into one and giving you full control over customer service.

Our Salesforce – OneContact integration is used by companies such as Heineken or Wolters Kluwer Polska.

• Greater knowledge of consultants and more efficient customer service.
• Increased efficiency of outbound campaigns.
• Easier management with a complete history of interactions.
• Shorter training of consultants.

Single user interface with connection control. OneContact’s Salesforce integration starts automatically when your consultants open Salesforce, minimizing IT support and agent training. The agent has full control of login, logout, standby, close and connection management – all from within the Salesforce application.

Pop ups to instantly identify callers, IVR and queue tagging, as well as search for incoming interactions give agents a complete picture of who is calling and why. You can match your clients with agents, and show the entire history of contacts before answering the call.

Stay on top of productivity by automatically creating a complete history of incoming and outgoing calls, including call date and time, customer phone number, and consultant name.

Increase the efficiency of consultants thanks to the power or predictive mode in campaigns coming directly from the Salesforce application as well as automatic history creation and one-button call termination.

Discover the performance of your call center at the push of a button. From agent performance to SLA compliance on the incoming queue, you have all the stats at your fingertips.